Shipping & Delivery

This Shipping & Delivery Policy (“Policy”) governs the electronic provisioning, access delivery, and fulfillment procedures applicable to all products, subscriptions, educational systems, downloadable resources, and digital services offered by Mahal AI (“Company”, “Platform”, “We”, “Us”, or “Our”).

By purchasing, accessing, or using any Mahal AI product or service, you acknowledge and agree to the terms outlined in this Policy.

1. Nature of Product Delivery

Mahal AI operates exclusively as a digital educational technology platform.

All products, services, and resources distributed through the Platform are delivered electronically via secure cloud-based infrastructure and online account provisioning systems.

Mahal AI does not ship, courier, dispatch, warehouse, or physically deliver tangible goods.

2. Automated Electronic Provisioning

Upon successful payment authorization and transaction verification through approved payment gateways, Mahal AI’s automated systems generally provision access to purchased content electronically.

Electronic delivery may include:

• Dashboard access activation
• Course enrollment provisioning
• Secure member portal access
• Digital resource unlocks
• Cloud-based content streaming permissions
• Download access for eligible resources
• Email-based access confirmations

Under normal operational conditions, provisioning is typically completed within a few seconds to several minutes following successful payment confirmation.

3. Delivery Timelines & System Dependencies

While Mahal AI strives to provide near-instant digital access, actual delivery timelines may vary depending on:

• Payment gateway verification speed
• Banking network response times
• Server synchronization processes
• Cloud infrastructure availability
• Email provider delays
• Fraud prevention screening systems
• Internet connectivity conditions

Mahal AI does not guarantee uninterrupted or absolutely immediate provisioning under all technical conditions.

4. User Responsibility for Delivery Access

Users are solely responsible for:

• Providing an accurate email address during purchase
• Maintaining access to their registered account
• Ensuring stable internet connectivity
• Checking spam or junk mail folders
• Maintaining compatible devices and browsers
• Safeguarding account credentials

Mahal AI shall not be liable for delivery issues caused by incorrect user information, inaccessible email accounts, device incompatibility, firewall restrictions, ISP failures, or user-side technical limitations.

5. Failed or Delayed Provisioning

In limited cases, automated provisioning may be delayed due to technical anomalies, payment verification holds, fraud screening protocols, infrastructure interruptions, or synchronization failures.

If access is not successfully provisioned within a commercially reasonable period following successful payment, users should contact official support with:

• Registered email address
• Order or transaction ID
• Payment confirmation receipt
• Screenshots of any encountered issue

Subject to verification, Mahal AI’s technical team may manually restore or provision access within approximately 12–48 business hours depending on operational workload and system conditions.

6. Geographic Availability

Digital Services may be accessed globally subject to applicable local laws, internet availability, platform restrictions, sanctions regulations, and technical accessibility.

Mahal AI does not guarantee uninterrupted accessibility in every jurisdiction, territory, or network environment.

7. Third-Party Infrastructure

Electronic delivery systems may rely on third-party providers including:

• Payment gateways
• Cloud hosting services
• Email delivery networks
• Content distribution systems
• Authentication platforms
• Video streaming infrastructure

Mahal AI shall not be responsible for delays, interruptions, outages, or failures caused by third-party infrastructure providers beyond its reasonable operational control.

8. Compliance With Indian Law

This Policy shall be governed in accordance with the laws of India including applicable provisions of:

• The Information Technology Act, 2000
• The Consumer Protection Act, 2019
• The Indian Contract Act, 1872
• Applicable e-commerce and electronic transaction regulations

Nothing contained herein shall limit any non-waivable statutory consumer protections available under applicable Indian law.

9. Policy Modifications

Mahal AI reserves the unrestricted right to amend, revise, modify, or replace this Policy at any time without prior notice.

Continued use of the Services following publication of revised terms constitutes acceptance of such modifications.