Privacy Policy

This Privacy Policy (“Policy”) governs the collection, storage, processing, transfer, and protection of information obtained through your access to and use of the Mahal AI platform, website, digital products, educational infrastructure, software systems, automation services, and related technologies (collectively, the “Services”).

By accessing or using the Services, you expressly acknowledge that you have read, understood, and consented to the practices described in this Policy.

1. Scope of Policy

This Policy applies to all visitors, students, users, customers, affiliates, business partners, and individuals interacting with Mahal AI through any digital channel, including but not limited to:

• Official websites and landing pages
• Course dashboards and learning portals
• Automation tools and AI integrations
• Email communications and support systems
• Payment and checkout infrastructure
• Third-party software integrations

2. Information We Collect

Mahal AI follows a strict data-minimization framework. We collect only information reasonably necessary for operational, legal, educational, analytical, security, and service-improvement purposes.

We may also collect voluntary information submitted through forms, support tickets, surveys, waitlists, webinar registrations, community interactions, or educational applications.

3. Payment & Financial Security

Mahal AI does not directly store, process, or retain complete debit card, credit card, banking, or UPI credentials on its servers.

All financial transactions are securely processed through PCI-DSS compliant third-party payment gateways including Cashfree and associated banking infrastructure providers using industry-standard TLS/SSL encryption protocols.

4. How Your Information Is Used

Information collected may be used for the following lawful business purposes:

• Providing access to digital products and educational content
• Authenticating user accounts and maintaining platform security
• Processing transactions and invoices
• Improving platform performance and user experience
• Sending operational notifications and educational updates
• Monitoring abuse, fraud, unauthorized activity, or platform misuse
• Complying with applicable laws, legal obligations, and governmental requests

5. Third-Party Services & Infrastructure

Certain portions of the Services rely on third-party vendors, cloud providers, analytics systems, AI infrastructure providers, automation platforms, payment processors, communication services, and hosting environments.

Such providers may process limited user information solely to the extent required for operational functionality and service delivery.

Mahal AI does not sell personal information to advertisers, data brokers, or unauthorized commercial entities.

6. Cookies & Tracking Technologies

We may use cookies, local storage technologies, analytics scripts, pixels, and related tracking technologies to:

• Maintain secure login sessions
• Analyze traffic and engagement patterns
• Improve platform stability and performance
• Remember user preferences
• Measure educational and marketing effectiveness

Users may disable certain tracking technologies through browser settings, although doing so may affect platform functionality.

7. Data Retention

We retain information only for as long as reasonably necessary to fulfill legitimate operational, contractual, security, accounting, legal, educational, and compliance obligations.

Certain transactional records may be retained for tax, audit, anti-fraud, or regulatory compliance purposes under applicable law.

8. User Rights

Subject to applicable law, users may request:

• Access to personal information
• Correction of inaccurate information
• Deletion of eligible information
• Restriction of certain processing activities
• Withdrawal of consent where legally applicable

Requests may be submitted through the official support channels listed below.

9. Limitation of Liability

While Mahal AI implements commercially reasonable safeguards and security protocols, no digital system, server, software environment, or internet transmission mechanism can be guaranteed to be entirely secure or error-free.

To the maximum extent permitted under applicable law, Mahal AI disclaims liability for indirect, incidental, consequential, special, punitive, or exemplary damages arising from unauthorized access, cyber incidents, third-party attacks, service interruptions, or circumstances beyond reasonable control.

10. Policy Updates

Mahal AI reserves the right to amend, modify, update, or replace this Policy at any time without prior notice. Continued use of the Services following publication of revised terms constitutes acceptance of the updated Policy.